FREQUENTLY ASKED QUESTIONS
Where will you pick us up?
We will pick you up in the designated pick up area in front of the arrivals area at the airport.
You will receive an email before your arrival with this information included.
What if we can’t find you?
Call Kane or Candace on 0455135558.
What do we get picked up in?
You will be collected in your Drive Ride Explore hire ute, we will have an enclosed trailer on when we pick up for all your bikes and luggage.
Where do I build my bike?
There is plenty on under cover space to build your bike in our workshop area at the depot.
Do you have any tools?
We do supply bike tools for your use whilst at the depot including a tyre pump.
I have an ebike?
You can forward your ebike battery to us prior to your hire.
Where do I leave my bike box?
You can leave all your bike bags/boxes with us during your hire at no extra charge.
What type of vehicle do we hire?
It is a dual cab Mitsubishi Triton GLX+. They are all automatic, fitted with a bull bar, tow bar, have reverse sensors & camera, apple car play.
How do we book?
Through our online booking system. A 30% deposit is required to secure the booking and full payment is required 14 days prior to your arrival.
Can we self shuttle?
Yes you can, our vehicle all have a handheld UHF in them, to use on Cascade Dam Road up to Black Stump. Self shuttle is also available from St Helens Trail head to Liora Tier.
Do you do bike hire?
Unfortunately we don’t, but we can recommend places to hire them.
What bike rack do you have?
We have Yakima Front loader bike rack. The fit bikes from 20” – 29”, and are rated to carry up to 18kg. Ebikes will need to be transported without the battery on.
What if we have 5 people & 5 Bikes?
We can accommodate this with prior arrangement. However there are extra charges involved as we need to set up the vehicle with an extra rack and send another vehicle for airport pick up/drop off. See the pricing section on our website for further details.
Are we charged per kms we travel?
No, unlimited kms is included in your hire
How long does our airport transfer take?
We are located 15 – 20 mins from the airport